If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 7 days from the date of received.

All items purchased online through OKBB2U.COM are returnable except for wear and tear products. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reasons, Buyer are responsible for the return shipping amount. No returns will be accepted after 7 days. 

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use or damaged during transportation. Our guarantee does not cover accidental damage or wear of product caused by Customer. Once we have received your return at our warehouse in accepted condition, we will credit your Wallet (Reward Points) within 3 working days of receiving the returned item.

For shortage of item delivered due to our technical mistake, we will refund within 2 working hour upon confirmation.

For lost item issue, we will liase with respective party for the compensation. This process usually need Buyer's consent or acknowledgement. We will refund in 3 working days once received confirmation from the third party.

Courtesy reminder : Due to our accounting system limitations, we do not refund by cash, bank in or online transfer, we will credit your OKBB2U.COM account Reward Point Wallet instead. The said Points is to be at the equivalent cash value, with no expiry date, and can be used to purchase any products from our website at OKBB2U.COM .

Please return your purchase to the following address:

OKBB SDN BHD (Co no: 635533-W)
7, Jalan BP7/16, Bandar Bukit Puchong,
47120 Puchong, Selangor, Malaysia. 

 

We are always here to help, if you have questions, please email to warranty@okbb.my or call our customer service team at 1300 22 3311

 

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PRIVACY POLICY
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This privacy policy applies to the use of OKBB2U.COM
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. 

Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are very small text files that are stored on personal computers for reference purposes. 
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.    

Links to Other Websites
This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you  review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process. 
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at cs@okbb.my, or by replying to any email we send you and entering the word in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at cs@okbb.my. You may also complete any corrections, updates or deletion requests at cs@okbb.my ; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

Security
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information. 
You may submit any questions you may have about our security procedures by emailing us at cs@okbb.my.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Contact Details
If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

OKBB SDN BHD (Co no: 635533-W)

7, Jalan BP7/16, Bandar Bukit Puchong,
47120 Puchong, Selangor, Malaysia. 

Call : +603 8060 0181
Fax : +603 8060 8322
Care Line : 1300 22 3311
email : info@okbb.my

 
This privacy policy was last updated on 8th August 2018. 

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